Stop 1: Build lasting impressions with best-in-class standards.​

Additional Resources

• Bag Recycling
• Vestibules, First Impressions
• Back of Building, First Impressions
• Bathroom Fixtures, First Impressions
• Front of Building, First Impressions

Key Takeaways

1. ​Customer Perspective
   1. View your store’s exterior through the eyes of the customer. First impressions count!​
2. Returns ​
   1. Empower associates to trust the system and prioritize customer satisfaction.​
3. Facility Services Partnership​
   1. Collaborate with Facility Services Technicians to improve lighting, landscaping, signage and cart availability.​
4. Maximize Recycling​
   1. Make sure all collected shopping bags go into the Mixed Recycling Bale and work with Frontend Coaches and Team Leads to maintain the recycling process.

Stop 2: Provide a simple, fast, friendly checkout experience.

Additional Resources

• Checkout App Lookup Tool

Key Takeaways

1. ​A Great Checkout Experience is a Top Contributor to Customer Satisfaction​
   1. Customers prefer more staffed lanes, shorter wait times and friendly, engaging associates.​
   2. Give customers a choice. Offer flexibility with both self-checkout and staffed lanes.
   3. 10-foot rule - Always greet, engage and thank each customer.
   4. Availability of the Checkout App in MyWalmart has driven a 15% rise in associate to customer engagement, improving shrink performance.​
2. Spark Shop and Deliver App Enhancements will Improve the Spark Shopper Checkout Experience
   1. Audit logic enhancements will identify the root cause for bypasses and help address training opportunities.​
   2. The rollout of Checkout in MyWalmart and improvements to the Spark Shopper checkout process will improve the experience for Frontend associates and reduce shrink. ​

Stop 3: Grow newer business.​

Key Takeaways

1. ​Walmart+
   1. Store associates drive digital, membership and overall business growth.
   2. Stores retain members through order execution and knowledge of key benefits.
   3. Engaged members using benefits and offerings like InHome spend more and boost business.
   4. Stores ensure we retain and grow member spend by exceeding expectations in-store or at their doorstep.​
2. ​OnePay​
   1. ​Continuously educate associates on benefits and financial tools through the One@Work program.​
   2. Educate associates on the customer benefits found in the OnePay toolkit.​
3. Walmart Energy
   1. Walmart’s Retail Charging helps customers save money by offering a reliable place to charge while seamlessly integrating into the Walmart ecosystem.​

Stop 1: Transforming Supply Chain for capacity.​

Key Takeaways

1. ​Safety
   1. Checkout the new safety OneWalmart page.​
2. Operations Takeaways
   1. Reduced backroom sorting with “stock me” pallets.​
   2. Reduced down stacking and simplified stocking.
   3. Greater accuracy in what is delivered and invoiced to stores.
   4. ​Easier unloads driven by densely built, stable pallets.
   5. Meat & Produce delivered by 4 a.m. Complete rollout by Q3.​​
3. Talent Development and Associate Support ​
   1. Enhance your talent pipeline through Associate to Tech (A2T)  and Automation, Robotics and Mechatronics (ARM) programs.​
   2. Walmart Mobile Kitchen is ready to help you. Find out how to bring it to your area.​

Stop 2: Unlock productivity with the Baseline Operating System.​

Additional Resources

• Priority Pass, DSD, Electronic Proof of Delivery (EPOD)
• Priority Pass Demo
• VizPick Fashion
• Receiving

Key Takeaways

1. ​Improved Tools
   1. Check out the new VizPick Health Dashboard metric.​
   2. Use MyWalmart to manage GDC deliveries, load quality audits and issues.​
2. Backroom Efficiency
   1. Increase backroom efficiency with VizPick Fashion (formerly Precision Apparel) to locate and pick fashion merchandise.
   2. Refresh DSD Operational standards to pave the way for future DSD enhancements like Priority Pass.

Stop 3: Accelerate growth with fast delivery.

Additional Resources

• Perfect Order
• Improving PreSub

Key Takeaways

1. Promote a Safety Culture and Set the Tone
   1. Make sure InHome associates complete safety training and engage in the monthly AMP task!​
2. ​Teamwork
   1. The entire Operations Strategy, Support and Store Fulfillment organization is working together to improve PreSub!
3. ​Treat the Driver as a Customer​
   1. ​This determines our ability to maintain and improve driver supply.

Stop 1: Associate Safety in MyWalmart

Additional Resources

• Mark Me Safe

Key Takeaways

1. ​Report Incidents Using the Emergency App
   1. Allows management to quickly and easily report incidents.​
2. Practice Using the Emergency App
   1. Complete a test incident once a quarter using the Test feature in the app.
3. Use the Mark Me Safe Feature
   1. Allows associates to inform leaders of their status after an incident.
   2. Reduces the wellness check process by several days.
   3. Allows leaders to focus on the associates that need help.

Stop 2: Improving the customer experience with MyWalmart.

Additional Resources

• Digital Locks

Key Takeaways

1. ​Digital Lock App
   1. Available in MyWalmart by the end of Q2 in the current 1,100 digital lock stores.
2. Features Experience
   1. Enhancements will provide insights into features, timing, fixtures and space.
3. New mGPS Launching Q3
   1. Provides turn-by-turn directions to help customers and SPARK shoppers navigate.

Stop 3: Improving the associate experience in MyWalmart.

Additional Resources

• Device Refresh
• Connected Devices
• Team Hub

Key Takeaways

1. ​Sidekick is You and Your Associates' Data-Driven Assistant
   1. Planning recommendations, visibility to your store’s progress and help with assigning associates to the next best action.
   2. Launching now in Supercenters for third shift and NHMs later this year.
2. ​Google Pixels to Replace XCovers in FY26​
   1. ​They will have improved scan-speed and battery life.
   2. Prioritize deployment in critical areas first like Stocking 1 and Frontend.
3. New RFID App Redesign Launching June This Year
   1. Simplified process will provide easier walk paths and more in-app feedback on scan execution
4. Team Hub
   1. Our first step on the journey to improving the manager’s experience.
   2. View your team and see actions that need to be taken.

Stop 1: Assortment

Key Takeaways

1. ​Big Bets/Volume Drivers
   1. Prioritize location (George’s table), recover and replenishment.
2. Premium Brands
   1. Merchandise in priority locations identified on floorplans and execute brand imagery.
3. Mannequins
   1. Keep outfitted in editorial looks and trends (provided by the Home Office team).​
4. Influencers
   1. Sell out is expected to happen quick. Replenishment has been increased to keep pace with unpredictable demand.

Stop 2: Price

Key Takeaways

1. ​Win on OPP
   1. Make sure tables are stocked, signed and sized, and notify us if replenishment is not flowing fast enough because items with strong price gaps and elevated quality will drive value to the customer.
2. Educate Your Associates
   1. National and elevated brands sell at 25-40% less than similar options at the competition.
   2. Our own private brands offer higher quality than the lowest prices at competition.

Stop 3: Experience (Operations)

Key Takeaways

1. ​New Fashion Operating Model
   1. Increasing ownership and fostering a SWAS mindset with a dedicated Fashion team, supported with flow improvements, updated backroom organization and a renewed focus on visual merchandising standards.​
2. ​Tools for Success​
   1. ​Streamlining Fashion standards into new and improved Better Way Guides and driving results through store touring routines.​
3. Fashion Tech and Tools
   1. Simplifying price changes and location updates with updated technology. ModFlex and RFID FindIt are coming soon!
4. Elevating Customer Experiences
   1. Improving modular execution and getting back to basics with visual merchandising. Own your salesfloor – keep it full and Fashion forward!

Stop 1: Assortment

Key Takeaways

1. ​Set this space as a modular and do not deviate.
2. Expect increased PUT/DLV traffic with marketing and influencer communication.

Stop 2: Price

Key Takeaways

1. ​Provide feedback to improve BTC experience for each store​
2. Review BTC program allocation and use plus-up system to lean-in on key items​
3. Communicate feedback on large appliance in-store experience and opt into SCOG items if applicable.

Stop 3: Experience

Key Takeaways

1. ​Encourage app downloads with customers and educate associates on extended aisle assortment to drive traffic to the site over Amazon.​
2. Equip associates with the knowledge of our extended eComm assortment and the work being done to facilitate store fulfillment.

Stop 1: Assortment

Key Takeaways

1. Leveraging private brands for premium quality at affordable prices.​
   1. Since the 2023 launch, will be more than $100M in 2025. Offering customers premium options through brand strategy.
2. Certainty of supply.​
3. New product will be available with the week 8 modular update. Markdowns were sent to stores week 1.

Stop 2: Price

Key Takeaways

1. ​The Onn brand is getting a new look.
   1. Prices will be affordable.
   2. Packaging changes will provide consistency.
   3. Provides a simplified look that is easily identifiable.
2. Provide awareness on the rolling change plan for packaging by category and item.

Stop 3: Experience

Key Takeaways

1. ​Modularization of PFS categories unlocks digital.
2. PFS modulars will need to be checked in and aisle located by store associates.
3. The Celebration Destination unlocks total a customer party solution, including shoppable lists: cake, snacks, beverages, party supplies, gifts etc.

Stop 1: Assortment

Key Takeaways

1. ​bettergoods
   1. Get behind the Walmart Brand bettergoods, because WB loyalists spend 1.5 times more which has been shown through 15 consecutive quarters of brand growth.​
2. Global Foods
   1. Identify brands that customers want and tell us about it. Help deliver cultural relevance by leaning into SOTC.
3. Innovation
   1. Support upcoming new product launches that will help capture market share and drive growth for the next season.

Stop 2: Price

Key Takeaways

1. ​Execute summer grill train, road trip features and micro season features to win the season with the right assortment and price.
2. Showcase Rollbacks and EDLC on key relevant seasonal items to drive unit velocity.
3. Engage with the enhanced recipe hub to drive incremental items in the basket.

Stop 3: Experience

Additional Resources

Introducing the new Touring Fresh: Good to Great touring document! This resource will help you:

• Deliver everyday low cost and prices by encouraging an owner’s mindset.
• Boost online transactions and availability by highlighting Fresh production health.
• Use the Fresh Production app daily to record what you’re making, to better plan for the future, and boost online transactions and availability.
• Maintain product quality, ideal case and freezer conditions, and an efficient availability process with the help of key points and visual aids by department.

Share this document with your management team and start using it in your tours. Check out the introduction video for more information.

Key Takeaways

1. Learn about touring with a purpose, PFA Spark MTO integration, Fresh order cycle, value of production health, cost inventory updates and more.
2. Get inspired by the Produce and Bakery Cluster 5 floorplan that is designed with the customers we serve in mind.
3. Prioritize key fresh EDLP items that drive unit velocity.

Stop 1: Assortment

Key Takeaways

1. ​Expanded assortment and brand launches bring new shoppers and bigger baskets to Consumables. ​
2. Executing modulars and features on time will ensure products are available when and how customers want to shop.

Stop 2: Price

Key Takeaways

1. ​Value isn't just what we offer, it's who we are! Delivering quality at unbeatable prices, every day.​
2. Look to Consumables for VPIs and SFOT items as you get ready for warmer months.

Stop 3: Experience

​Key Takeaways

1. ​Several new fixtures, processes and tests are being implemented in stores. Please use the feedback stations across the pad and log Spark tickets to directly communicate with merchants on feedback and questions. ​

Stop 1: Assortment

Key Takeaways

1. ​Key changes in BTS aimed at driving simplification and operational excellence. All train items are now located on the Dept. 18 pad to make them pickable.​
2. Inform operators about driving bulk before the season, inventory flow and growing community relations.​
3. In-store tailgate merchandising inspiration through a localized Pantone color ordering opportunity. Stores will scan a QR code and pick colors for key tailgating season products (e.g., coolers, tumblers, chairs, canopies).

Stop 2: Price

Key Takeaways

1. ​Get behind new national brands and assortment extensions driving growth in 2025: Mobil 1, Troy-Bilt, Spruce, SKIL and Delta.​
2. Department Transitions: Connected car dash cams are moving from Dept. 17 Electronics to Dept. 10 Auto, and pressure washers are moving from the Tool Relay to Dept. 16.​
3. Hardware Operational Excellence: Tools - Locking case execution and product displays showcasing new and existing items. Paint - Daily purge, open tickets for broken equipment and inform customers about digital paint visualizer.​
4. Improved picks with new Dept. 56 plant tags and modularized Dept. 16 seed wall.

Stop 3: Experience

Key Takeaways

1. ​GM summer pad overhaul eliminating reliance on DSD assortment. Modularized, fully pickable and cohesive assortment. No need to buy from third parties anymore.​
2. Plus-up features to win seasonal moments: Memorial Day, Father’s Day, and July Fourth.​
3. New Dept. 16 combo mods will allow all heavy items (e.g., patio furniture, griddles) to be on the bottom rack so associates and customers don’t have to take them off a high shelf.