AiRCare
Your well-being. Prioritized.
Walmart partners with AiRCare to offer confidential and personalized well-being support over the phone for associates and their families. If you’re enrolled in most Walmart medical plans, a licensed support clinician may reach out to you directly to help you with solutions that range from finding after-school programs to navigating a move or finding a mental health provider. Whatever your need might be, each clinician knows your Walmart benefits and how to make them work for you.
What happens when AiRCare calls?
Hear from associates just like you who’ve received support from AiRCare.
All you have to do is answer the phone.
A fresh approach
A licensed AiRCare clinician may call you to
check in and see how you’re doing.
All you have to do is answer the phone.
Personalized care
Talk to a trained, licensed emotional well-being professional. They’ll guide you toward the resources available through Walmart for you and your family.
Confidential and at no cost to you.
100% optional, completely confidential,
and at no cost for all associates in
eligible health plans as of Oct. 10, 2024.
A licensed support clinician from AiRCare may call you directly. During the call, they’ll introduce themselves, check in with you, and offer support to help you handle whatever challenges you may be facing. If the time they call isn’t convenient, you can let them know when to call back.
If you don’t feel like waiting for a call, you can also contact AiRCare directly at 866-307-2081.
This benefit is completely optional and costs nothing to use. If you don’t find it helpful or prefer not to use the service, you can let the clinician know and they’ll note that you’re not interested.
AiRCare is there to listen, develop a plan, and point you toward the resources available through Walmart to help you live better. AiRCare asks what you’re struggling with, then works with you to find solutions. This can include help with finding after-school programs, navigating a move, connecting with mental health support, or understanding your many Walmart benefits.
If you need help finding the right Walmart benefit or finding resources for issues like bills, food, housing, or care for a sick family member, AiRCare also offers a “Help Now” service, available to all U.S. and Puerto Rico associates. One of their experts will talk through your concerns and connect you to the right Walmart or community resources. Just call 855-4HLPNOW (855-445-7669). You can learn more at One.Walmart.com/HelpNow.
More resources
Mental health resources.
Connect with confidential mental health resources through Lyra, such as digital self-care tools, in-person or virtual counseling, and virtual mental health coaching sessions. Services are available to you and your eligible family members on your first day as a Walmart associate and are at no cost to you.
Virtual mental health visits.
Get to your healthy best by connecting with a primary care provider or mental health professional over video visits through Doctor On Demand by Included Health. These virtual visits are available at no cost to you with most medical plans. Associates in the Saver Plan will need to meet their deductible first.
See the 2025 Associate Benefits Book for more information about your benefits and eligibility. It will control over any conflicting information on this page.
